Pklock Privacy Policy — Our Firm Commitment to Protecting Your Data

Pklock (pklock.im) is a licensed online gaming and betting platform serving users in Bangladesh and beyond, adhering to the highest international standards for personal data protection.

This Privacy Policy applies to all data collected through pklock's website, mobile app, and other digital services. It takes effect whenever you register, log in, or use any pklock service.

Pklock believes your personal data belongs to you. We use it solely to provide our services and to ensure the security of the pklock platform — never for any other purpose.

Pklock collects data in two main ways — information you provide directly, and data collected automatically through your use of the platform.

Directly Provided Information

Automatically Collected Information

• Device Information: Device type, operating system, and browser version.
• IP Address: For security and geolocation verification purposes.
• Session Information: Login time and session duration.
• Betting History: Records of bets placed, outcomes, and transactions.
• Usage Pattern: Pages visited and time spent on each page.

Pklock uses your data solely for specific purposes, each of which is clearly outlined below:

• Account Management: For your registration, login, and identity verification.
• Service Delivery: Processing bets, completing payments, and distributing rewards.
• Customer Support: Managing your questions, complaints, and support requests.
• Security: Fraud detection, anti-money laundering, and account protection.
• Legal Obligation: Complying with the directives of licensing authorities.
• Improvement: Improving platform features and enhancing the user experience.
• Contact: Important notifications, security alerts, and service updates.
• Personalized Experience: Displaying content and offers tailored to your preferences (with your consent).

Pklock strictly limits the sharing of your information. Data may only be shared in the following circumstances:

• Payment Processors: Payment providers such as bKash, Nagad, and Rocket receive only the minimum data necessary to process transactions.
• Identity Verifier: A registered third-party agency for the KYC process.
• Cybersecurity Services: DDoS protection and fraud detection technology providers.
• Legal Authorities: Under a court order or a lawful government request.
• Licensing Authority: As required by law to maintain our gaming license.

All third-party organizations working with us are contractually bound to uphold pklock's privacy standards. They may not use any data received for any other purpose.

Pklock's website and app use various cookies and tracking technologies to help enhance your experience.

Optional cookies can be disabled through your browser settings. However, disabling essential cookies may prevent pklock from functioning properly.

Pklock retains different types of data for varying periods, depending on legal obligations and service requirements.

Pklock uses internationally recognized technologies to protect your data. Security is our top priority.

• 256-Bit SSL Encryption: All data transfers are conducted through encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall Protection: Unauthorized access is blocked.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Data Masking: Sensitive information is stored in masked form within our systems.
• Access Control: Only authorized personnel may access specific data.
• Backup Systems: Data is backed up across multiple secure servers.

As a pklock user, you have full control over your personal data. You are entitled to the following rights:

Pklock strictly provides its services to individuals aged 18 and above only. We do not knowingly collect any personal information from minors.

• Age verification is mandatory at registration.
• Pklock may request proof of age at any time if there is reasonable doubt.
• Any personal data collected from a minor will be deleted immediately upon discovery.

Pklock works with trusted third-party service providers to operate the platform. All such providers are required to comply with pklock's strict privacy standards.

• Cloud Hosting: For storing data on secure servers.
• Analytics: For platform performance analysis (no personal data involved).
• Fraud Detection: Specialized fraud detection agencies.
• Email Services: For sending security notifications.

Pklock is not responsible for the privacy practices of any external sites linked from our platform. Please review their own privacy policies before visiting.

Pklock may update this Privacy Policy at any time. When changes are made:

• You will be notified of significant changes via email or in-app notification.
• Takes effect from the date the new policy is published.
• Continued use of the platform after any updates are published will be considered your acceptance of the revised policy.
• If you do not agree to the updated policy, you will have the option to close your account.

For any questions, concerns, or requests regarding this Privacy Policy, please contact pklock's Data Privacy Team:

• Email: privacy@pklock.im
• General Support: support@pklock.im
• Live Chat: On the pklock website & app, 24/7
• Response Time: Usually Within 48 Hours